Delivery & FAQs

Your Convenience, Our Priority
Find answers to your questions and discover how effortless we've made it to bring the authentic flavours of West Africa right to your doorstep. Learn more about our seamless online ordering and reliable delivery processes designed with your utmost convenience in mind.

Delivery Information

We understand how eager you are to start your culinary adventure with our products. That's why we've partnered with trusted logistics companies to bring your orders to your doorstep promptly and efficiently. Processing Time: Orders are typically processed within 24-48 hours of being placed. You'll receive an email confirmation once your order has been processed and is ready for shipment.

Delivery Time: While we aim to deliver your order as quickly as possible, please allow 2-5 business days for your package to arrive. Delivery times may vary based on your location and the current delivery load.

Shipping Costs: We offer competitive shipping rates, which will be calculated at checkout based on your order size and shipping location.

How can I track my order?

After your order has been shipped, we'll send you an email with the tracking number and a link to track your package.

What should I do if I receive a damaged item?

We take utmost care to ensure that all our products reach you in perfect condition. However, if you receive a damaged item, please contact our customer service team immediately and we'll assist you with a replacement or refund.

How to Change my Photo from Admin Dashboard?

We strive to process orders as quickly as possible. If you need to make changes, please contact our customer service team as soon as possible. However, we cannot guarantee changes once an order is processed.

Can I change my order after I've placed it?

We strive to process orders as quickly as possible. If you need to make changes, please contact our customer service team as soon as possible. However, we cannot guarantee changes once an order is processed.

How are your products packaged?

Our products are carefully packed to maintain their quality and freshness. We use packaging materials that are designed to keep the products safe and intact during transit.

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